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Wage revision order of Non Executives of NESCO utility
Free medical coaching for meritorious students
Consolidated Annual Financial Statements for the period ended 31st march 2017 (OERC Format)
Sale Process of Nesco Utility
All Industrial /Business units are encouraged to apply on the Single Window Portal to facilitate Coordination ( Go Swift Tab). Non-Industrial/Non-Business applications may please click(Continue Tab)
Open access application of NESCO Utility for the FY 2018-19
ARR application of NESCO Utility for the FY 2018-19
Service connection charges 2017-18
The Mobile App ARUN(Atal Rooftop solar User Navigator) is developed for Ministry of New and Renewable Energy for the promotion of solar rooftop systems and assistance of installations of solar rooftop systems.
Notice Inviting Tender for Distribution Franchise(DF) under Nesco,Wesco & Southco.
DISCOMs Tariff Order for FY 2017-18 (FINAL) 28.03.2017
Tariff Notification & Open Access notification for FY 2017-18
The rejoinders to the objections received on ARR application
Nesco Open Access FY-2017-18
Nesco Public Notice FY-2017-18
Nesco ARR FY-2017-18
Weekly Planned Shutdown Programme with duration of Nesco Utility
OERC Distributions ( Conditions of supply) code, 2004
OERC ( Licensees Standards of Performance ) Regulation-2004
Ease of Doing Business - New Service Connection
Internal notification for the post of Chief Operating Officer(COO)
Differential pension of Engineers
Reply to additional queries on ARR 2016-17"
NESCO_ARR_Application_2016-17 & Open Access Charges Application for FY-2016-17
Odisha State Energy Conservation Awards 2015
Open Access Charges FY15 16
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Reply to Additional Queries by OERC ARR 15-16
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Application for Open Access Charges FY 2014-15
Tariff Orders Publication of Retail Supply Tariff Notification For FY 2014-15
The last date of submission of Tender documents for following Tenders under NESCO are hereby extended
Guaranteed Standards & Overall Performance
Reply to Queries raised by OERC on ARR for FY15
List of Banks for Online Payment through Net Banking
Nesco Amnesty Scheme 2013 Voluntary Disclosure Form
Tariff notification and the Final RST Order for FY 2013-14.
Rejoinders to the Objection ARR FY 2013-14
Queries to NESCO ARR FY 2013-14"
The Public notice along with the ARR and Tariff Applications for FY 2013-14
Performance of Electricity Distribution Companies In Odisha During 2011-12 Based On The Data Furnished Through Affidavit
Appellate Jurisdiction Appeal No. OF 2012
In the Appellate Tribunal for Electricity at New Delhi Appellate Jurisdiction Appeal No.Of 2012
In the Appellate Tribunal for Electricity at New Delhi Appellate Jurisdiction
Case no 48 of 2012 Take or pay For Nesc
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Nesco ARR 2012-13
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Grievances & Redressal Forum

1 Case No 01 of 2018 of Sri Partha Sarathi Das,Jajpur Road Electrical Division.
2 Case No. 02 of 2018 of Sri Purusottam Satapathy,Kuakhia Electrical Division
3 Case No. 181 of 2017 of Sri Niranjan Dalai,Kuakhia Electrical Division
4 Case No. 186 of 2017 of Sri K.K Pradhan,Joda Electrical Division
5 Case No. 10 of 2018 of Sri Rabindra Kumar Sahoo,Anandapur Electrical Division
6 Case No. 11 of 2018 of Sri Dhabaleswar Sethy,,Anandapur Electrical Division
7 Case No. 12 of 2018 of Sri Jugal Kishor Mishra,Keonjhar Electrical Division
8 Case No. 13 of 2018 of Sri Benudhar Das,,Keonjhar Electrical Division
9 Case No. 14 of 2018 of Sri Suvendu Kumar Sahu,Keonjhar Electrical Division
10 Case No. 15 of 2018 of E.O Municipality,Keonjhar Electrical Division
11 Case No. 16 of 2018 of Sri Dayanidhi Barik,Keonjhar Electrical Division
12 Case No. 17 of 2018 of Sri Balaram Sethy,Keonjhar Electrical Division
13 Case No. 18 of 2018 of Sri Arjun Sahu,Keonjhar Electrical Division
14 Case No. 19 of 2018 of Assistant Engineer,Joda Electrical Division
15 Case No. 20 of 2018 of Sri Makardhwaj Mohanta,Joda Electrical Division
16 Case No. 21 of 2018 of Sri Hrudananda Sethy,Joda Electrical Division
17 Case No. 22 of 2018 of Sri Shyam Sundar Prasad,Joda Electrical Division
18 Case No. 06 of 2018 of Habibur Raheman,Jajpur Electrical Division
19 Case No. 09 of 2018 of Sri Dinabandhu Barik,Jajpur Electrical Division
20 Case No. 06 of 2017 of Mr. Ratikanta Dash,Jajpur Electrical Division
21 Case No. 05 of 2017 & 184,186 of 2016
22 Case No. 01 to 14 of 2017
23 Case No. 05,07 and 24 of 2018
24 Case No. 04 to 09 and 23 to 35 of 2018
Grievances & Redressal Forum
According to Sec 42(5) of the Electricity Act, 2003, Distribution Licensees are to establish Forum for redressal of grievances of the consumers in accordance with the guideline as specified by the State Commission.

Sec 42(6)&(7) of the aforesaid Act stipulates that :-

(6). Any consumer, who is aggrieved by non-redressal of his grievances under sub-section
(5). may make a representation for the redressal of his grievance to an authority to be known as Ombudsman to be appointed or designated by the State Commission.
(7).The Ombudsman shall settle the grievance of the consumer within such time and in such manner as may be specified by the State Commission.

In exercise of above-mentioned statutory powers, the OERC has framed a Regulation namely, Orissa Electricity Regulatory Commission (Grievances Redressal Forum and Ombudsman) Regulations, 2004. It has also issued Circulars and orders under the said Regulation. Some important regulations e.g. 4, 7 and 17 and the Circulars, which are more relevant to consumer, are given below.

Filing a Complaint at GRF

A complainant aggrieved by any action or lack of action by the engineer under the OERC Distribution (Condition of Supply) Code, 2004, may file a complaint in writing before the Forum for the redressal of his grievances after expiring of 15 days from the time limit fixed by the licensees in their Complaint Handling Procedure. The said complaint shall be in writing and the Forum may not insist any format for such filing. Few examples of the nature of the complaint are illustrated below:

    i) New Connection
            ii) Disconnection/Reconnection of Supply
            iii) Voltage fluctuation
            iv) Contract demand/Connected load
            v) Billing disputes (except penal bill u/s 126 of the Electricity Act, 2003)
            vi) Interruptions
            vii) Metering (except dispute regarding accuracy of the matter)
            viii) Classification/Re-classification of consumer
            ix) Shifting of service connection/Diversion of lines and shifting of equipment
            x) Transfer of consumer ownership
            xi) Agreement/Termination of agreement
            xii) Security deposit
            xiii) Installation of equipment and apparatus of the consumer
            xiv) System of supply including guaranteed standards of performance.

The Forum shall entertain those complaints, which are under its territorial and statutory jurisdiction.

The Forum shall not generally entertain any complaint, which under the Electricity Act, 2003, is required to be disposed off by the other authorities like Appellate Authority, Adjucating Officer, Electrical Inspector, the Commission, Appellate Tribunal for Electricity, Special Court, Arbitrator etc. However, the Forum may send back the complaint to the appropriate authority with suitable remarks, if any.

A person, aggrieved by Assessment order passed under Sec. 126 of the Electricity Act, 2003 for unauthorized use of electricity, should not file his complaint before the Forum. Rather, he should appeal to Appellate Authority under Sec. 129 of the Act.

The Forum may not insist on any format for filing of complaints and may seek necessary information as detailed below from the complainant for quick disposal of the complaint, if not provided.

           i) The name and detailed address of the complainant.
            ii) The local office, designation and detailed address of the officer, against whose            action/inaction, the complaint is being filed.
            iii) The facts of the complaint (may enclose copy of the latest representation to the            concerned officer of the Licensee; action taken or inaction).
            iv) Relief sought for.
            v) Any interim relief sought for, pending final decision.

The Forum shall decide the complaint expeditiously and shall communicate its decision to the Complainant within a period not exceeding 45 days of the receipt of the Complaint by the Forum. The Forum shall give the reasons in support of its decisions.

The Commission shall have the general power of superintendence and control over the Forum and the Forum shall duly comply with such directions as the Commission may issue from time to time.

Representation to Ombudsman

Any consumer aggrieved by the non-redressal of the grievance by the Forum, may make a representation to the respective Ombudsman within 30 days from the date of the decision of the Forum or within 30 days from the date of the expiry of the period within which the Forum was required to take decision and communicate the same to the Complainant.

The Ombudsman shall decide the representation generally within 60 days from the date of the receipt of the representation of the consumer. In the event the representation is not decided within two months, the Ombudsman shall record the reasons thereof including the cost to be paid by the Licensee if the inability to decide within the time is attributable to the Licensee. In case the delay is for reasons attributable to the consumer, the Ombudsman may reject the representation of the consumer.

Implementation of Orders / Awards

Any order / award passed or direction issued by Ombudsman shall be implemented or complied with by the licensee or the person required by the order or direction to do so. Failure to implement or comply with such order or direction shall amount to contravention of these Regulations for the purpose of Section 142 of the Act.

Sec 142 of the Electricity Act, 2003 stipulates that:

 Punishment for non-compliance of direction by Appropriate Commission: - In case any complaint is filed before the Appropriate Commission by any person or if that Commission is satisfied that any person has contravened any provisions of this Act or rules or regulations made thereunder, or any direction issued by the Commission, the   Appropriate Commission may after giving such person an opportunity of being heardin the matter, by order in writing, direct that, without prejudice to any other penalty to which he may be liable under this Act, such person shall pay, by way of penalty, which shall not exceed one lakh rupees for each contravention and in case of a continuing failure with an additional penalty which may extend to six thousand rupees for every day during which the failure continues after contravention of the first such direction.

In compliance to the provisions of the aforesaid Regulations, the Distribution Licensees i.e, WESCO, NESCO, SOUTHCO and CESU have established Forums in their respective area of supply and Commission has established office of Ombudsman for each of the Licensees. The addresses and telephone no, of these Forums and offices of Ombudsman are given below:

Address of Ombudsman / GRF Telephone No. of Ombudsman / GRF
The Ombudsman (North Zone),At-Bhoi Sahi, Indira Gandhi MargBalasore-756001 06782-324455 / 266642
The President, Grievances Redressal Forum, Balasore, (NESCO) Near Kali Mandir, Vivekananda Marg, Balasore-756001 06782-325890

The President Grievances Redressal Forum, Jajpur Road, (NESCO)T.T.S. Colony, DhabalagiriPo- Sobra, Dist – Jajpur, Pin Code – 755 019